Investigations capability
Build a consistent, evidence-led approach to investigations.
I help your organisation improve the process its own people use to assess, plan, conduct and document investigations. Your team gets a repeatable approach, clear steps, sound records and a stronger basis for decisions.
Most retail risk functions are reactive — responding to incidents after the damage is done. PROVED changes the fundamental posture of the organisation from response to detection and prevention.
Built on a career in policing command, this framework applies the same evidentiary rigour used in complex criminal investigations to the commercial context.
Systemic Failures I Address
Inconsistent investigation standards across the organisation
Intelligence siloing between disconnected systems
Failure to document decisions to a defensible standard
Lack of a feedback loop between investigation and detection
Operational friction that delays response to emerging threats
The PROVED model.
Six stages. One unified protocol your team can apply to every investigation — designed with civil, disciplinary and police scrutiny in mind.
PROVED is my investigations framework. A disciplined, six-stage protocol designed to close the gap between strategic intent and frontline execution.
Stage 01
Prepare
Plan the investigation approach.
Stage 02
Review
Triage: investigate, record, or refer.
Stage 03
Outline
Define strategy and scope.
Stage 04
Verify
Confirm facts with evidence.
Stage 05
Evaluate
Assess findings and evidence quality.
Stage 06
Document
Close the loop. Feed findings back.
Where Capability Gets Built
PROVED is the investigation method I build into your team during a Loss Intelligence engagement. Your investigators run it. Loss Intelligence is where the capability gets built.
Read about Loss IntelligenceLet's talk capability.
Direct engagement. No proposal until we have talked.
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